FAQ

Do you ship to my country?

We ship anywhere in the world in 48-72 hours, moreover orders above 180€ benefit from free shipping.Please feel free to consult more details about shipping, VAT or import costs and taxes here

–Is shipping free?

All orders equal or above 180€ benefit from free, express shipping.

–Does my order include VAT?

Our website is “geo sensitive” and will automatically display the price without VAT if you are browsing from outside the EU.

–Will I pay import costs?

ACME will not charge VAT for any order shipped outside the EU.

However, any import duties, taxes and charges are not included in the item price or shipping charges. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing our products.

–How do I calculate import taxes paid upon arrvial?

Import duties, taxes and charges are generally calculated by local custom inspectors. Generally, the payment for these import costs is requested before the delivery of the item. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing our products.

–what does Free Shipping in 30/45/60 days means?

If you see the message FREE SHIPPING IN 30/45/60 DAYS it means the item in the size you have selected is currently not in stock and it will require manufacturing. The period of time depends on the volume of items pending manufacturing and it is the total number of days your order will need to both manufacture and deliver.

–When will receive myorder?

Any orders with the items in stock will be processed immediately and shipped with a delivery time of 2-7 days depending on the country. Please contact with our Customer Service department if your order has been delayed.

–How can I track my shipment?

Any orders with the items in stock will be processed immediately and shipped with a delivery time of 2-7 days depending on the country. Please contact with our Customer Service department if your order has been delayed.

–How are exotic skin items shipped?

Orders containing exotic skins (e.g lizard, alligator, crocodile) must be accompanied by a certificate issued by the ministry that indicates the traceability of the skins.

• This certificate is only needed to export pairs of exotic skins outside the EU.
• Official CITES Certificates are issued by the Spanish administration and usually delay shipments by approximately 1 month from the submission date.

How do I return an item?

Please send a couple of pictures of the shoes and the soles of the shoes at info@ACMEshoemaker.com to request an authorization return form . You can exchange your items or return them for a refund, within 30 days of receiving your original order. Returns or exchanges are not free of charge, and they fall under the customer’s responsibility.

Please contact with your preferred shipping company, we only ask to use a service that offer a tracking system service to guarantee the safety of your parcel.

Some items cannot be exchanged/returned, such as:

Socks

Shoes with metal toe cap

MT0 (made-to-order) shoes

Any product that has been modified

at the customer’s request Any items that have been worn and hence re-sellable

–How do I request anexchange?

Please send a couple of pictures of the shoes and the soles of the shoes at info@ACMEshoemaker.com to request an authorization exchange form . Let our Customer Service team know which size you wish to exchange for so they can reserve it for you.

You can exchange your items or return them for a refund, within 30 days of receiving your original order. Please note that in the light of the COVID-19 news the period has extended to 60 days. Returns or exchanges are not free of charge and they fall under the customer’s responsibility.

Please contact with your preferred shipping company, we only ask to use a service that offer a tracking system service to guarantee the safety of your parcel.

Some items cannot be exchanged/returned, such as:

Socks

Shoes with metal toe cap

MTO (madetoorder) shoes

Any product that has been modified at the customer’s request Any items that have been worn and hence not re-sellable.

–How do I get an authorization form?

Please contact info@ACMEshoemaker.com with pictures of the shoes and the soles of the shoes so they can provide you with your authorization form which you will need to include inside your parcel.

–Are returns/exchanges free?

For the time being, no. The costs of the shipping to our warehouse in Mallorca are to be supported by the client. However, the shipping back to your address in case of an exchange is free of charge.

–I wish for an exchange. Do pay importation costs again?

It depends on the regulations of each country. Please check with your country’s customs office to determine if and what these additional costs will be prior to proceeding.

–Are there any items cannot return or exchange?

Some items cannot be exchanged/returned, such as:

– Socks

– Shoes with metal toe cap

– MTO (made-to-order, personalized) shoes

– Any product that has been modified at the customer’s request

– Any items that have been worn and hence not re-sellable

–I have issues with my item and wish to return/exchange.

Please contact info@ACMEshoemaker.com with pictures of the issue you are having so our Customer Service team can advise you properly.

This is my first pair of ACME shoes.

ACME Shoemaker sizes are UK standard sizes.

We recommend starting with your UK size, check out our size guide. However, please note our lasts may vary in terms of fitting. Feel free to compare our lasts here.

–I wish to try a different last.

Please feel free to compare our lasts here.

If you wish further information on our lasts please contact with one of our Customer Service Agents online or at info@ACMEshoemaker.com.

–Are ACME shoes available in narrow or wide fit?

Are ACME shoes available in narrow or wide fit?Yes, ACME offer E (NARROW) and EEE (WIDE) widths.

–What is my belt size?

The size is measured from the middle hole to the end edge of the buckle. Please measure your waist with your trousers on and leave some extra space (3-5 cm) and that’s your belt size. E.g Waist measures 86 cm – your belt size should then be 90 cm.

–I wish to see the size guide.

You share the same passion for impeccably crafted shoes. Please contact with our Advisors at info@ACMEshoemaker.com to start the conversation on the start of a top quality pair of shoes made to your liking.

You can use any of the payment types listed below to pay for your order.

–Credit card

For your own data protection, and to avoid telephone fraud we cannot take payment data by phone or mail.

–Paypal

Any customer can use a PayPal account to make purchases on our website. Both customers with PayPal account or without it have the option of selecting PayPal as a payment method.

Were you lucky to receive a gift card? When you want to buy something using your gift voucher please redeem the credit by adding your code in the”gift code” box during the payment and shipping stage of your order.

For any trouble payment related please send us an email at info@ACMEshoemaker.com or contact with our Advisers available on chat. We might ask a screenshot of the trouble you are having, please make sure not to include any card/personal payment details. We can alternatively provide you with other payment options.

Visit our exquisite stores for shoe last fittings, special events, exclusive products and a great service.

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Our Agents are not available right now. Leave them a message so they can contact you back. contact whatsapp number or email us at info@acmeshoemaker.com

Our Agents are not available right now. Leave them a message so they can contact you back.contact whatsapp number or email us at info@acmeshoemaker.com